• How do I make a donation via WhyDonate?

  If you have found a fundraising campaign that you can fully identify with and have decided to make a donation, then proceed as follows: Click on the ‘Donate’ button on the page of the fundraiser. A donation screen will appear. Fill in the form and click on ‘Donate’. Complete the payment process to donate. You will receive a confirmation of your donation by e-mail. After you have made a donation, you can also leave a message which then appears on the action page.Few readers

• How does a donation appear on my bank statement?

  If you have made a donation, the name of our partner payment service provider, "Stripe", will appear. Stripe is a certified Payment Service Provider in Europe with a PSD2 license and a PCI DSS certificate. It handles all incoming payments (donations) and payouts (to charities) for us. The following text can be seen in the description: Donation to “name of the cause” (this is the name of the page where you made the donation).Few readers

• How long does it take before a donation to debit from my bank account?

  That depends on the payment method you have chosen. If you have opted for a Debit or Credit payment, you can immediately see it on internet banking. If you have chosen SEPA Direct Debit, the payment will be visible after 5 working days.Few readers

• How do I stop my recurring donation?

  With WhyDonate, you can stop your recurring donation at any time with just one click. Just log in to your account Click on Dashboard and then the Recurring given. Now you can see all the recurring donations from your account. You can click the Disable button if you want to stop the recurring donation.Few readers

• How do you guarantee donations are paid out to the cause?

  All donations are received in a third-party (escrow) bank account and paid to the charities. This bank account is separated from all other cash flows and registered to a different entity. A verified accountant checks this and files it with the tax authorities.Few readers

• Will there be additional costs if I make a donation?

  No, except for the amount you donate, there are no additional costs. Suppose you donate € 10, and then this is the amount you have given to the charity and what you can use on your tax return. For donors, the WhyDonate platform is completely free. Our platform is maintained with the proceeds of the monthly contributions we receive from the parties that receive the donations. Donors can also choose if they would like to tip. It is not mandatory and only depends upon the donors’ wishes.Few readers

• Is my donation tax-deductible?

  Yes, if you donate to a registered non-profit organisation, your donation might be tax-deductible. If you are unsure whether this is the case, check the tax authorities in your country.Few readers

• Do I have to register myself to be able to donate?

  No, you do not have to register yourself to be able to make a donation. If you wish to view your donation later, you can still register yourself. To do so, use the same e-mail address you used to make the donation.Few readers

• How do I know for sure that my money is spent well?

  Anyone, including an organisation or an individual, can create the campaigns you find on WhyDonate. If it concerns the goal of a registered organisation, WhyDonate keeps track of whether this organisation publishes an annual report on how the money is spent.Few readers

• Can I also make a recurring donation?

  Yes, you can! You can make a recurring donation on all pages where no end date is stated. The donations can be made monthly or annually. To make a recurring donation: Click on the ‘Donate’ button on the page and click on 'monthly' or 'annually', as per your need. Then, fill in the rest of the form and click on ‘Donate’. You will receive a confirmation by e-mail of your donation. Every time after a (recurring) donation has been made, you will receive a confirmation e-mail.Few readers

• How do I receive an invoice / proof of payment after making a donation?

  Every donor will receive an invoice/proof of payment after making a donation. This shows exactly what amount has been donated and for what purpose. You can find the invoice in several places: Thank you screen On the screen that appears after making the donation, you will see a link where you can view the invoice. Thank you email If you enter an email address, we will send you an email immediately after making the donation with a link to view or download the invoice.Few readers

• What payment methods does WhyDonate accept?

  WhyDonate accepts multiple payment methods so that donors can make hassle-free donations from all over the world in any currency. Here is a list of all the payment methods: Debit/Credit Cards iDEAL SEPA Direct Debit Bancontact Sofort Banking Giropay MyBank PayPal Swish Mobilepay Multibanco (Popular in Portugal) Twint (Popular in Switzerland) Bank transfersFew readers